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Refund and return policy

1. Right of Withdrawal
In accordance with Danish law, members have a 14-day cooling-off period starting from the date of membership purchase. During this period, you may cancel your membership without providing any reason. To exercise this right, please notify us within the 14-day window.

2. Refund Eligibility

  • Within the 14-Day Cooling-Off Period: If you cancel your membership within 14 days of purchase, you are entitled to a full refund.
  • After the 14-Day Cooling-Off Period: Refund requests made after the initial 14 days will be considered under the following conditions:
  • Annual Memberships: If you have an annual membership and wish to cancel after the 14-day period, refunds will be prorated based on the remaining full months of the membership term.

3. Refund Process
‍To request a refund, please contact our customer support team at [contact email] with your membership details and the reason for the refund request. Refunds will be processed within 14 days of receiving your request and will be issued to the original payment method used during purchase.

‍4. Exceptions:
‍Certain circumstances may warrant exceptions to our standard refund policy:

  • Special Events or Services: If your membership includes access to special events or services that have already been utilized, the value of these services may be deducted from any refund amount.
  • Violation of Terms: If a member is found to be in violation of our community guidelines or terms of service, we reserve the right to terminate the membership without eligibility for a refund.

5. Changes to the Refund Policy
‍We reserve the right to modify this refund policy at any time. Any changes will be communicated to members via email and updated on our website.By clearly outlining these terms, you provide transparency to your members and ensure adherence to Danish consumer protection regulations. It’s advisable to consult with a legal professional to tailor the policy to your specific circumstances and ensure full compliance with applicable laws.